The response we are seeking is “yes”. We obtain this response by asking the
client questions they can only answer “yes” to, and by making statements that
the client can only agree with. By developing this “yes” flow, this chain of “yeses”,
the client will become agreeable. This is because we can only think in
affirmatives. Our mind only understands positive concepts. When we are
presented with a negative, our mind must first translate it into a positive before
we can even conceive of the concept of the reverse. Once the information has
been converted to a positive, our mind can then determine the intention and
modify the information to reflect the actual meaning.
For example, if I were to tell you:
Don’t forget that Friday is the big meeting.
Your mind will understand this as:
Don’t forget that Friday is the big meeting.
The “don’t” will be dropped. Now that you understand what to do, (Forget
that Friday is the big meeting, a positive) your mind can, if it chooses, negate
the statement and rephrase it, perhaps as:
Remember that Friday is the big meeting.
However, your mind may stop before the negation process is complete,
and there are many psychological and external factors that can conceivably
cause this to happen. When this occurs, it will simply ignore the negative and
accept the statement as it first understood it.
This brings us to a very important point. Always, always, speak in positive
terms. You should remove words like:
Shouldn’t
Can’t
Won’t
and especially
Don’t
from your vocabulary. I call “don’t” the invisible word, because when you use it,
the listener will ignore it and only hear the rest of the statement. For example,
how many times have you told a child, “Don’t drop that” and what happens? The
object falls immediately to the floor. Right? Now, this is not because the child is
being disobedient. Quite the contrary. In fact he is doing exactly what you told to
do what it was told. This is an interesting phenomenon.
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